Under minimal supervision, develops and executes strategy for one or more marketing initiatives. Resolves problems and makes recommendations related to complex and interrelated matters and projects. Provides specialist-level analysis in several marketing disciplines and/or expert-level in one or more. Recommends project budgets and forecasts anticipated budget spending. Coaches others in less senior positions.
Minimum Qualifications: Bachelor's degree/equivalent in Marketing, Finance, Computer Science or related business discipline. Five (5) years experience in marketing, advertising, sales administration, or related discipline. Knowledge of the broad application of advanced principles, theories, concepts and techniques in marketing disciplines, project management and information analysis. Strong human relations and communication/presentation skills. Advanced organizational, quantitative and analytical skills, including experience in database marketing. Experience leading complex initiatives in a corporate environment. Customer-focused orientation.
Job Profile Summary: Under minimal supervision, leads the execution of strategic customer experience initiatives from design to implementation, including coordination of cross-functional and cross-regional subject matter experts and third parties to ensure consistent delivery through our people, technology and networks. Job Description Summary:
Collaborates with Design Researchers, Designer Strategists and other internal stakeholders to execute customer-centered design research and define outstanding customer experiences.
Observe and understand customer needs, define requirements, prototypes and user stories, create strategic recommendations of the ideal cross-channel experience and develop and socialize a case for change.
Manage workflow that includes identification of cross-channel impacts and capabilities, rapid development and testing of minimum viable product, in-market validation of key business assumptions and definition of a scalable solution.
Define roadmap for implementation and lead execution of strategic customer experience programs that may span oversight and coordination across multiple channels and customer experience touch points to end to end product development efforts that cross agile and waterfall methodologies.
Establish and maintain strong, collaborative partnerships across Operating companies, functional domains and the customer experience organization.
Establish and report customer experience metrics and identify, socialize and manage continuous opportunities for improvement. Skills / Knowledge Considered a Plus:
Strong customer focused orientation (internal and external customers); seeks a deep understanding and holistic view of customer needs and behaviors, leverages design thinking principles to define ideal customer experiences and develops solutions to solve customer problems.
Uses facts, imagery and stories to conceptualize and communicate a clear and convincing message that influences audience understanding and related decision-making.
Knowledge and understanding of how operating companies, regions and functional areas work together with demonstrated experience in product development using QDM-Design ABLE, Waterfall and/or Agile methodologies.
Ability to analyze and synthesize information to create insights and develop solutions and recommendations grounded in facts.
Ability to work in ambiguity, organize, adapt, remain flexible and self-motivate. Relocation assistance available for this position
To be considered for this opening, upload current copy of resume and answer job screening questionnaire to submit application by close of business September 14, 2018 by 5:00 pm CST.
Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 400,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer.
Here are some of the recognitions FedEx has received from the past couple of years:
FORTUNE "World's Most Admired Companies" – 2016
Corporate Responsibility Magazine "100 Best Corporate Citizens" – 2016
InformationWeek "Elite 100" – 2016
Women's Business Enterprise National Council "America's Top Corporations for Women's Business Enterprises" - 2016
Reputation Institute "World's Most Reputable Companies" – 2015
Black Enterprise "40 Best Companies For Diversity" – 2015
When 400,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply' and tell us more about yourself.
EEO Statement - FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.
Internal Number: POSTING-3-76367-en-us
FedEx Services began operations in June 2000 to provide information technology, sales, and marketing support for FedEx Corp. subsidiaries FedEx Express and FedEx Ground. The same functions for FedEx Freight and FedEx Office were later aligned with FedEx Services.
In 2013, FedEx Services launched FedEx Delivery Manager®, an innovative option that provides U.S. customers with a range of flexible options to schedule dates, locations and times of delivery. Customers can also actively track and manage deliveries en route to or from their home, without a tracking number or even a FedEx account.
Today some 12,500 FedEx Services team members coordinate sales, marketing, communications, information technology, and customer service support for the global FedEx brand.