Fulfillment Operations Manager

The Fulfillment Operations Manager (FOM) will be responsible for managing day to day operations of all magazine donor programs from conception through mail date. 

Responsibilities include:

Work with Marketing to review all bulk and test plans for the upcoming year in order to prepare instructions to our third party fulfillment and Lettershop.

• Set up all mail schedules with the fulfillment vendor to enable the selections of all donor retention campaigns as outlined by Marketing.
• Use bulk and test plans to set up correct segments as instructed by Marketing to use in the name selection of donors and recipients renewal and billing selections.
• Provide fulfillment vendor all policy file information (via system update and promotion key set up) to ensure the customer receives the correct start issue, price, premium, term of subscription.
• Work weekly with the fulfillment vendor to confirm all billing and renewal selections are selected as well as sign of on counts.
• Work with the lettershop to set up all gift renewal and billing letters as well as provide component materials and inserting instructions.
• All other related projects and tasks as are assigned and required.